Papa John's Pizza

Reviews about Papa John's Pizza

• 1 / 5

  By Kirsten Reyes
  We stopped ordering from here because we live five seconds down the road and would have to wait over two hours for a delivery and the pizza wasn't even hot and any time we have called in to pick up we have had a horrible experience with the employees. They don't acknowledge when you walk in, the last time I went in the girl was on the phone, she didn't even look up at me and there were five other employees standing around talking, not one person acknowledged me. About fifteen minutes of standing there waiting patiently I was finally acknowledged and helped HAD to pay credit when I wanted to pay cash.
  January 03, 2017
• 1 / 5

  By Jordan Sarette
  I have to express my dissatisfaction with this particular establishment. There aren't a lot of options within delivery range, so despite us never having a positive experience my wife continues to order from here.
  
  Tonight, like many nights before she placed an order for delivery. 2 large pizzas and an order of cheesy bread. She placed the order at 6:11pm, and was given a delivery time of 22-33 minutes.
  
  At 7:12pm she called inquiring as to the current estimated time of arrival. The girl that answered told her that they were *just* coming out of the oven, and that they would be taking them to us directly. Cool.
  
  The delivery driver showed up at 7:36pm, apologizing for it taking so long... hmm but didn't he *just* leave? The credit card receipt he handed to us was ours, but it had already been signed by someone else... not cool.
  
  The pizza was what was ordered, but was stone cold. It didn't come out of an oven 24m prior. It looked over an hour old, like it was riding around in a car on the wrong route, and had been delivered to someone else.
  
  Called and spoke with the same girl, who quickly handed me off to the manager Fred, a man just bursting at the seams with personality... He offered to replace the order in the future for free. I respectfully declined as that doesn't assist in feeding myself nor my family this evening.
  
  Fred skirted responsibility now blaming his staff, two such individuals were cited as not having come in for work. Unreliable staff sure is a pain in the butt, so is cold pizza delivery an hour late.
  
  Only after some no doubt uncomfortable silence did he get the drift and "let me keep the pizza" and "void the transaction" albeit with a begrudging tone.
  
  Super sweet Fred, way to manage.
  
  Ending the call I just got this nagging feeling Fred thought I was a thief, sitting merrily enjoying my gratis pizza. I'm a lot of things, but a pizza pilferer I am not.
  
  I did what any man would do, fearing his reputation sullied. I hopped in my car, unowned pizza in tow, and drove up to return my ill given gains. It took me a whooping 8 minutes to arrive door to door, covering the 6mi of -straight freeway- between us.
  
  I calmly walked in the empty lobby at 8:12pm , placed the pizzas on the counter and was shortly greeted by a young man. I asked him if he was Fred, he said no, and then popped around the corner calling out his name.
  
  Another young man came up front. I asked if he was Fred? He just stared at me but offered no answer. Again I asked are you Fred? to which he answer uh yes. I'm not sure Fred wanted to be Fred at this given moment.
  
  I gingerly slid the pizza boxes across the counter into space I'd determined his and offered them back to him, stating simply "I didn't want you to go to bed tonight thinking I was at home enjoying free pizza" to which he said "ah well oh"
  
  I then left, telling him to watch how he talks to customers on the phone.
  October 21, 2016
• 1 / 5

  By Daniel Dodd
  I tried to convince my wife that Papa John's was better than Domino's, well these guys let me down. The pizza and bread sticks were dry, service was rude, and the had trouble with basic business functions like taking an order over the phone. Complete fail, had to drive over to order 2 items.
  October 10, 2016